Please note: checking a product is not the same as using it.
A product may be inspected and tried on, just as you would do in a shop. Want to check the size of a pad? Always place a clean cloth under the pad and place the pad loosely on the horse. Do not saddle up, do not ride and do not use it during training.

Inspecting versus using

You may assess the product as you would in a shop: looking at it and trying it on. If you want to try a pad to check the size, always place a clean cloth under the pad and place the pad loosely on the horse.
✦ Do not saddle
✦ Do not ride
✦ Do not use during training

Reduction in value through use
If you go beyond assessing, the product may decrease in value. A pad that has been used under a saddle, or that contains hair, dirt, sweat marks or other signs of use, is no longer in resaleable condition. For such products the reduction in value equals the full purchase amount. The return is then accepted, but no refund follows, because the product can no longer be sold. We record the condition of the product on receipt.

Conditions for a return without reduction in value
✦ The product is completely unused, clean and in resaleable condition
✦ The product is returned in its original packaging
✦ Any labels or tags are still attached

Refund
After receipt and inspection of the returned product, we refund the amount due within 14 days via the same payment method used for the order. We may withhold the refund until we have received the product back, or until you have demonstrated that you have sent it.

Return shipment
✦ The costs and risk of the return shipment are for the account of the customer
✦ ARhorsetack reserves the right to inspect returns before a refund is issued

Return address

ARhorsetack
Berendonk 77
2370 Arendonk
BelgiumInclude a note with your order number.

Custom work
✦ Custom made products are excluded from the right of withdrawal
✦ Custom work covers products made specially at your request for you